FREQUENTLY ASKED QUESTIONS

COVID-19 (Coronavirus)

• COVID-19: Membership FAQs
• COVID-19: Personal Training FAQs

Agreement Terms & Conditions

• Membership terms & conditions
• Personal Training terms & conditions

Manage Account Online

• Make a payment
• Update billing or contact info
• View club usage log
• View transaction history
• Account login issue

Personal Training Request

• Make a pre-payment
• Try personal training
• Freeze personal training
• Cancel personal training
• Other personal training request

Membership Request

• Freeze membership
• Upgrade membership plan
• Billing question
• Add-on babysitting services
• Cancel membership

Miscellaneous

• How this support desk works
• Jersey Strong mobile app
• Class polices & procedures
• Babysitting policies & procedures
• Guest pass for a friend